Refund policy

Returns & Exchange Policy

At Precision Layers, Inc., we take pride in creating high-quality custom crafts that are laser engraved, or 3D printed. Since most of our items are custom-made, all sales are considered final.  We want our customers to be very happy with their purchases. For this reason, we will accept returns on certain non-customized products under the following terms:

Return Window

• Returns and exchanges are accepted within 15 days of delivery for non-customized items only.
• Purchases on all customized purchases are final, unless the product is defective.

Condition of Returned Items

• Products must be returned in their original condition, with all packaging and documentation included.
• Items that show signs of use, damage, or missing parts are not eligible for return.

Refunds & Store Credit

• Refunds will be issued as store credit or cash, at the discretion of Precision Layers, Inc..

Shipping Costs

• Customers are responsible for return shipping costs.
• If the item is deemed defective, we will cover return shipping.

Defective Products

• Defects must be reported within 7 days of receipt.
• Proof of the defect (e.g., photos) may be required before a return is approved.

Proof of Purchase

• Proof of purchase is required for all returns.

Processing Time

• Refunds and exchanges will be processed as quickly as possible, depending on the circumstances of the return.
• You will be notified once your return has been inspected and a decision has been made.

Restocking Fees

• We do not charge restocking fees on returned items.

If you have questions about your order, please contact us at hello@precisionlayers.com .